Community Information

• AltspaceVR Community Standards
• Terms of Service
• How do I file an Abuse Report?
• How do I subscribe to your email newsletter?
• I have a Feature Request for AltspaceVR, how do I send you feedback?
• How can I create content in AltspaceVR?

General Info

• Minimum System Specifications
• How can I register for AltspaceVR?
• What are Front Row Events?
• What are Encore Events?
• How do I configure AltspaceVR for streaming or recording?
• Will AltspaceVR cause motion sickness?

AltspaceVR for Windows Mixed Reality

• Installing Altspace for Windows Mixed Reality
• Basic controls for Windows Mixed Reality
• Enabling controller thumbstick turning and walking

AltspaceVR for Oculus Go

• Basic controls for Oculus Go

AltspaceVR for Samsung Gear VR

• Can I use my GearVR account on a different device?
• I am experiencing lag, is my phone overheating?
• Basic controls for AltspaceVR on GearVR
• How do I download and launch AltspaceVR for GearVR?
• Can I use a 4G connection to run AltspaceVR?
• How do I get a controller to work on my GearVR?

AltspaceVR for Google Daydream

• What hardware do I need to use the AltspaceVR App for Google Daydream?
• How do I download and launch AltspaceVR for the Google Daydream?
• Does my AltspaceVR account work on just Google Daydream?
• Basic controls for Google Daydream
• Can I use a 4G connection to run AltspaceVR?
• I am experiencing lag, is my phone overheating?

Accounts and Avatars

• How do I change my Avatar?
• I can’t get past the AltspaceVR Logo. Have I been suspended?
• How do nametags work?
• How do I switch accounts?
• How do I update my Email Address?
• How do I change my Display Name or Username?

Troubleshooting

• I can load AltspaceVR, but no buttons are visible and I'm stuck at a black logo screen.
• I'm unable to launch AltspaceVR
• When I start AltspaceVR I get a black screen in the Rift
• When I launch AltspaceVR in 2D mode I get a black screen
• Environments only load to about 90%
• How do I access my log file?

Input and Controls

• How do I control my avatar with Mouse/Keyboard?
• How do I use a Gamepad in AltspaceVR?
• How do I use Leap Motion in Altspace?
• My cursor flies / spins around, and I can't control it

Audio

• Does my VR headset have a built in mic?
• Other users cannot hear me
• My audio is choppy
• Is there a Push-to-Talk button?

Video Playback and Beaming

• A website is asking me to install Flash Player. What do I do?
• YouTube and/or other video sites don't work. What do I do?
• Netflix is asking me to install Silverlight. What do I do?
• Twitch.tv video is not playing. What do I do?
• When I beam a video, it doesn't go full screen!