There are several reasons why AltspaceVR may not launch for you. Make sure you try the following steps to ensure the application is installed correctly with the necessary third-party software.
If you are trying to launch AltspaceVR for the first time:
- Make sure you have the latest Oculus Software installed, and that Settings-> General-> Unknown Devices is set to ON. If launching in 2D mode, you do not need Oculus installed.
- Make sure that you have a working internet connection. If you are attempting to launch Altspace from within a network firewall, please open UDP ports 5055 and 5056, as well as TCP ports 80 and 443. If you are within the network of a corporate or educational firewall, you may need to contact the network administrator or IT department.
If the program was working, but ceased to launch after update:
- Perform a 'Clean Reinstall' of the software. This requires you to uninstall or remove existing versions of the Application. Once fully removed from your system, download a fresh installer for PC or .dmg for Mac and install as you normally would.
If you do have a problem launching AltspaceVR, please let us know via a support ticket. Please include a log file from your session.