Some users have noticed that when another avatar is speaking the audio comes across as choppy, or with regular drop-outs. You may in other instances be informed by other users that your own audio is coming through choppy, or robotic.
The first thing to try is always re-entering the space you are in, or even restarting AltspaceVR if this fails. Audio issues are not common but when they do occur this is often a very easy fix.
If this fails these are some other things you can investigate.
For Desktop Users
The first thing to try is always re-entering the space you are in, or even restarting AltspaceVR if this fails. Audio issues are not common but when they do occur this is often a very easy fix.
If this fails these are some other things you can investigate.
For Desktop Users
CPU Performance
Please review our Recommended System Specifications for hardware we suggest for running AltspaceVR. We've found that CPUs i3's and lower cause issues not only with the frame rates of the video, but can contribute to audio issues such as drop-outs and poor quality.
Internet Bandwidth and Network Connection
Users on slow internet connections (less than 5mbps) or on WiFi, may encounter audio issues such as drop-outs. We recommend hardline connection of an Ethernet cable to your computer, as well as a connection faster than 5mbps. You may want to exit any programs that might be using internet connectivity in the background.
Still having trouble? Click here to send a Support Request.
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